Frequently Asked Questions What is the return period? We have a 15-day return policy. We will issue you a credit note which you can use for 60 days. No cash refunds. The items should be in the same condition as purchased. Custom orders and sale items are nonreturnable and cannot be exchanged. I want to return a product that I ordered online. You have free returns within 15 days. To return your order please give us a call on 048830000 (10 am – 8 pm, Sun-Sat) or email us on email@example.com. Please mention the order number and the item you would like to return. We will send you a confirmation email to process the return. Can I return a product in-store that I ordered online? Yes, you can. Please bring the item you would like to return along with the original invoice. I placed an order online and I want to cancel or change it Please give us a call on 048830000 (10 am – 8 pm, Sun-Sat) or email us on firstname.lastname@example.org. And we will process your request right away.